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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Moving Your Xfinity Services Sign in to My Account. Enter the date you would like to stop service at your current address, the best phone number to docHub you and your new address. You can make changes to your plan. Next, well show your installation options.
Contact us and provide the agent with the type of account change you wish to make. Theyll ask you for some information to help process your request, including your email address. Following your conversation, youll receive an email with a link to upload your completed forms and any necessary supporting documents.
Take Xfinity with you in three easy steps, starting online at the Xfinity moving page. Plan your move, select your installation date and confirm your move details to complete the order. What steps do I need to take to move my services to my new address? Schedule your move via our online Xfinity moving page.
Contact us and provide the agent with the type of account change you wish to make. Theyll ask you for some information to help process your request, including your email address. Following your conversation, youll receive an email with a link to upload your completed forms and any necessary supporting documents.
Let us help you transfer your Xfinity services to a new address. Get started online or by visiting your nearest Xfinity Retail Store. Just remember to visit xfinity.com/stores to confirm store hours before you visit.

People also ask

Moving Your Xfinity Services Sign in to My Account. Visit xfinity.com/moving and click Schedule My Move. You can also docHub this page by clicking Move or Transfer Service from the Overview section of My Account.
Your Xfinity Mobile account is tied to the account we have on file for your other Xfinity services, such as Xfinity Internet, Xfinity Voice and Xfinity TV. If you move and change the address where youre receiving these Xfinity services, your Xfinity Mobile account needs to be updated as well.
Keep your current plan tell us where youre moving and pack up your equipment. Make changes to your plan explore other deals that fit your new space.

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