Comcast account transfer 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
To initiate a transfer of your service, please call us at (800) 391-3000 and follow the voice prompt for moving or adding service at a new location. Comcast Business VoiceEdge customers, please visit our Service Transfer FAQs page for specific details regarding your installation.
The existing or new customer calls Comcast Business Customer Support at (800) 391-3000 to initiate the TOFR process. The Customer Support team will verify the Comcast Business account, using the verification information provided by the caller.
To transfer your Comcast Xfinity account to a new owner: * Call Xfinity directly at: 1-800-934-6489, explain to them you wish to transfer account ownership to someone else. * Xfinity will send you an e-mail along with a PDF form youll fill out, along with info from the person youll be transferring the account to.
To edit your display name: Go to the Account and Identity page or Account settings in the Xfinity app. Click Xfinity ID and Security. Click Edit name under the users name. Enter the first and last name, then click Save. The updated name now shows at the top of the screen.
Upon logging into the Xfinity app, if you have two or more active accounts linked to your Xfinity ID, youll be prompted to choose between accounts when signing in. Select the account youd like to access and press Continue to switch to that account.
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People also ask

Do I have to pay to transfer my service to a new address? There is no early termination fee when you keep Xfinity, or switch to a new offer. If youd like help installing equipment at your new address, or if your move requires a professional, you may be charged an installation fee.
As an Xfinity customer, you can give others access to your account and allow them to do certain things, like paying bills, adding or canceling services, and using Xfinity apps. The account owner or Primary user decides who can access the account and what they can do.

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