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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Open a web browser and enter the below IP address in the address bar. For direct connections via WiFi, enter the IP address 192.168. Log onto the inverter as an Installer (or User) using the installer (user) password set during commissioning.
All the devices of your PV plant as well as the Sunny WebBox have the following passwords: User: 0000 Installer: 1111 Log into your Sunny WebBox as an installer with the password 1111. The plant tree displays all the devices without a lock icon. As an installer, you have access rights to all devices.
Forgotten Password Open the user interface ( Establishing a connection to the user interface). Select the group User or Installer. Click on [Forgot your password?]. Enter the product key. The page for generating a new password will open. Generate a new password. Click on [Save] to save the changes.
If the new device comes from SMA, its default passwords will be 0000 (user) and 1111 (installer). If you want to use a device from another plant, then the password for user and installer is the same as the one used in the other plant. ☐ You know the plant password of the PV plant.
Procedure: Request PUK (application form available at .SMA-Solar.com). Open the user interface ( Establishing a connection to the user interface). Enter the PUK instead of the password into the field Password. Select Login. Call up the menu Device parameters. Click on [Edit parameters].
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Log into the SMA Online Service Center or create an account if you dont have one. Select Self Help from the top menu. Click on PUK - Personal Unblocking Key in the drop-down menu. Enter the serial number of the device.
Simply visit the SMA Online Service Center to get started. Select Self Help from the Menu: Navigate to the top menu and choose Self Help Choose PUK Personal Unblocking Key: From the drop-down menu, select this option. Enter Your Devices Serial Number: Input the serial number of the inverter needing the PUK
Look for a network named after your inverters serial number. Connect: Select this network and connect using the default password, typically 12345678.

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