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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Can I submit my claim online? Sign in to your plan on the website, or mobile app. Click on the Group Benefits tile, then click Go under the plan you want to access. Click Submit a claim Follow the steps to submit your claim.
Once youve signed in, choose Contact us. And then Send documents. Then you upload the document you want to send to us. You can attach a PDF or even a picture of a document.
Log in to the Manulife Mobile app, from the main navigation select submit a claim. The phone icon will scale down to the right side of the screen then a new interface will slide in from the right while the Claim type text will fade in at the left side of the screen. Choose your claim type.
Claims Submission Claims for health and dental expenses incurred in a benefit year must be submitted to Manulife by March 31 of the following year. Claims received after March 31 will not be accepted, even if postmarked earlier. The benefit year is from January 1st to December 31st.
To access your policy details, policyholders need to set up a Manulife ID, then connect their policy to that ID. Thats a two-step process. To set up a Manulife ID and access individual insurance policy details online, please visit the set up page, and follow the instructions from there.
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Submit claim form to the Policy issuing office either directly or by an authorised Agent along with documents required /asked for, such as Police Reports, Doctors Prescriptions, Reports of Pathological tests, Cash Memos from the Chemists Shop for the medicine purchased Admission and Discharge Certificates, Receipts
Step 1Find the right form and fill it out. Step 2Sign in to your account online. Step 3Go to My account then click Send documents. Step 4Follow the steps to send in your form.
Money paid directly into your bank account You get your money back faster when you submit claims online and have direct deposit. Once we check your claim, we send you an email with details about how much money youll receive in your account.

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