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How do I contact NYC water Board?

For water and sewer billing inquiries and dispute resolution processes, call 718-595-7000 or Email Customer Service. For more information, visit Customer Service.

How do I pay for water in NYC?

You can pay your water and sewer bill over the phone, 24 hours a day, 7 days a week. You can make a payment by debit card, most credit cards, and through electronic funds transfer (EFT) using a savings or checking account. There is a 2.25% processing fee for credit and debit card payments.

How do I change ownership of my NYC water bill?

When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailing information for future water and wastewater bills.

How do I set up a water account in NYC?

To open your water account, call the NYC Department of Environmental Protection at 718-595-7000 (Monday through Friday from 9 am to 6 pm).

Do you have a water bill in NYC?

All properties within New York City that receive service from us are billed in the form of water and wastewater bills. Most properties are billed based upon consumption at the premises, which is measured by a water meter at the head of the water service pipe where it enters the building.

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