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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Does NZTA send text messages?

We dont send text reminders.

How do I contact tolls NZ?

You can call our tolling contact centre on 0800 40 20 20. Our current contact centre hours are Monday to Friday, 8am to 5pm. Were also open Saturday and Sunday, 9am to 5pm for tolling enquiries only.

What is the meaning of Waka Kotahi?

Waka means vessel and kotahi means one so our Māori name conveys the concept of travelling together as one and embraces integration, affordability, safety, responsiveness and sustainability. The Waka Kotahi logo was inspired by the concept of lifes pathways.

How do I report spam to NZTA?

Genuine emails from Waka Kotahi come from @nzta.govt.nz, @enews.nzta.govt.nz or @reply.nzta.govt.nz. If you need us to confirm if an email is genuine, please call 0800 108 809. If youve received any communication from us that you think is suspicious, complete this form immediately.

Does toll send text messages?

If your toll notice or final toll notice isnt paid by the due date, youll receive either an email from the list of senders below, an SMS from OverdueToll or a phone call about your overdue toll notice payment.

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How do I find out if I owe tolls NZ?

Its easy to check your details click on Online services at nzta.govt.nz, or call 0800 108 809.

How do I find out if I owe tolls NZ?

Its easy to check your details click on Online services at nzta.govt.nz, or call 0800 108 809.

How do I report phishing texts?

If you got a phishing text message, forward it to SPAM (7726). Report the phishing attempt to the FTC at ReportFraud.ftc.gov.

Does the bank text you?

First, banks will never ask for personal or confidential information via text messages. If a message wants to know your PIN code, online credentials or other account information, ignore the message and report it to your bank and the Federal Trade Commission.

How do toll roads work in New Zealand?

As your vehicle passes under the toll point, cameras capture an image of the vehicles registration plate number. The toll system uses the latest optical character recognition technology to read the registration plate and determine whether youre driving a motorcycle, car, truck or bus, and assign the correct toll.

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