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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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With XtraView, you can link either two or three decoders together under ONE subscription (and only pay a monthly Access Fee for the other decoders). When linking two decoders, you will pay your normal monthly subscription plus ONE Access Fee.
How else can I get in touch / manage my account? You can get help on Facebook (@DStv), on Twitter (@DStvSelfService), WhatsApp (060 060 3788), via email (help@dstv.com), using USSD (dial *120*68584#) or use self service on our website or mobile app.
Download our Change of Ownership form to start the process. The completed form and other required documents can be dropped off at a MultiChoice Service Centre or Agency, sent via email to help@dstv.com or faxed to 011 577 4901.
So you have a decoder that you want to use? Download our Change of Ownership form to start the process. The completed form and other required documents can be dropped off at a MultiChoice Service Centre or Agency, sent via email to help@dstv.com or faxed to 011 577 4901.
So you have a decoder that you want to use? Download our Change of Ownership form to start the process. The completed form and other required documents can be dropped off at a MultiChoice Service Centre or Agency, sent via email to help@dstv.com or faxed to 011 577 4901.
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People also ask

Hack 2: See whos using your DStv Now logins on their device Open the DStv Now app, go to Settings Account Manage Devices and click Remove Device if you dont recognise the device name.
Hello, kindly be informed that our decoder swap fees as as follow Zappa decoder N3000 Explora decoder N20,00 Thank you.
You will keep accessing DStv for as long as your older Single View decoder is still working. You can, however, trade-in your active Single View decoder at any of our service centres or agencies for a brand new DStv HD Decoder for only R449.
To link and unlink your smartcard, logon to your Connect Profile on DStv.co.za, then select DStv Subscriptions, from there you will get options to link and unlink your smartcard.
In short yes and no, Yes you can use your DSTV Decoder at another house. Your Decoder is paired with your smartcard, so in order for the decoder to work, all you need to do is you carry your main decoder with the linked smartcard.

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