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Underworks return policy

Return and Exchange Form - Underworks 2026

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The document is an Exchange Form outlining the policies for returning and exchanging merchandise at Simple Solutions, Inc. It specifies that exchanges are available for up to 30 days for U.S. customers, while international customers must process returns instead of exchanges. Items must be in new and unworn condition, and shipping charges for returns are the customer's responsibility. The form includes sections for customer information and details about the items being returned and exchanged.

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Click ‘Get Form’ to open the Return and Exchange Form - Underworks in the editor.
Begin by entering your Order Number in the designated field. This helps us identify your purchase quickly.
Fill in your Name, Phone Number, and Email address accurately. This information is crucial for communication regarding your exchange.
In the 'Returning Item' section, specify the Size, Color, and Quantity of the item you wish to return. Ensure these details match your original order.
Next, complete the 'Exchange Item' section with the desired Size, Color, and Quantity of the replacement item you want.
Use the 'Customer Comments' field to provide any additional information or feedback that may assist us in processing your exchange effectively.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is the right to return or exchange?

Consumer rights when buying products and services Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesnt meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies.

What does exchange policy mean?

An Exchange Policy is the policy an ecommerce store or retail business has in place regarding unsatisfied customers who wish to send a purchase back and get a different item in its place. An Exchange Policy is typically part of a larger Return and Refund Policy.

What is return and exchange policy?

An exchange policy is a set of guidelines that outline the exchange process for products bought at your online store. Exchange policies typically outline the conditions under which a customer can exchange a product, the process for initiating an exchange, and any limitations or restrictions that apply.

Can you return Underworks?

Can underwear be returned? Due to health and hygiene regulations, Underworks cannot accept returns or exchanges for change of mind or incorrect sizing on any underwear products. However, we will accept a return for faulty underwear products or products that do not match the order description.

Does exchange mean refund?

No. A refund returns money to the customer, whereas replacement provides the same item again, and exchange offers a different product of similar value.

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