National grid work request 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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For National Grid Customers National Grid customers with questions about their accounts, energy efficiency programs or bill affordability concerns visit our website or contact our customer service team at 800-642-4272. To report an electric outage, call 800-867-5222 or visit our website.
If you have reason to doubt the person at your home is a National Grid employee, ask for their name, request that they wait outside, and call National Grid to verify their identity at 800-642-4272.
Contract employees are required to call Employee Services (ES) (888) 483-2123 directly. If the contractor does not call Employee Services, the National Grid supervisor may call ES to report the contractor out of work and to initiate contact tracing.
If you need to start or transfer service for a business property or a common area of a multi-family home, please call us at 1-800-322-3223 for electric accounts and 1-800-870-1664 for gas accounts.
Please use the EV Make Ready Vendor Estimate Template found on National Grids website, .ngrid.com/ma-evcharging. You may call in a work request at: 800-375-7405, or apply on-line using the WR Portal ( electric/s/).
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911 or 1-718-643-4050 Find the answers to common questions here. View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

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