Securus login 2026

The Dropped Call Investigation Form is a document for customers of Securus Correctional Billing Services to dispute charges for dropped calls. Customers must submit disputes within 90 days and authorize SCBS to investigate the reasons for call disconnections. The form outlines conditions under which credits may be issued, primarily focusing on calls to landline numbers, while excluding various scenarios such as calls to cell phones or those older than 90 days. The investigation process may take up to 30 days, and customers remain financially responsible if the charges are upheld.

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Click ‘Get Form’ to open the securus login document in the editor.
Begin by entering your full name in the designated field, ensuring it matches your account details.
Next, input your telephone number and complete address accurately to avoid any processing delays.
List the dates and times of the dropped calls you are disputing. Make sure these calls occurred within the last 90 days.
Review the reasons for potential disqualification of call credits and check any applicable boxes that apply to your situation.
Sign and date the form at the bottom, confirming your understanding of the investigation process.
Finally, submit your completed form via fax, mail, or email as indicated in the instructions.

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