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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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The Emerald daily ATM withdrawal limit is $3,000, which is high compared to other prepaid card limits. The daily cash load limit is $1,000, and the daily spending limit is $3,500. You are limited to 7 ATM transactions in a day.
Call 1-866-353-1266.
You currently can't use a prepaid card on Cash App to add funds to your account. Cash App accepts linked bank accounts and credit or debit cards backed by Visa, American Express, Discover, or MasterCard.
Alternatively, you may choose 10-day funding for no fee, and your funds will be loaded to your card in 10 days if the check is approved and is not returned unpaid during the 10-day period. Your funds are not FDIC insured until they are loaded onto your Emerald Card.
Reload and go In partnership with InComm's Vanilla Reload network, Emerald Card clients can reload their Emerald Cards at participating 7-Eleven locations for as low as $1.95. Cards also can be reloaded at CVS/pharmacy, Dollar General, Family Dollar, Office Depot, Walgreens, and Walmart for up to $3.95.
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People also ask

The Emerald Prepaid Mastercard has no monthly fee or purchase fees. Like most other cards, it charges no fee to transfer money to the card from your checking account and no fee for direct deposit of your paycheck or tax refund. However, it charges $3.00 per ATM withdrawal and $1.50 for ATM balance inquiries.
Please call our Client Service Centre at 1-800-HRBLOCK for assistance if you have concerns about how to use the card or if it is lost. For balance inquiries, PIN resetting, or withdrawal issues, contact DCBank at 1-877-275-1374.
(b) Contact in event of unauthorized transfer. If you believe your Card, Card number, or PIN has been lost or stolen, call 1-866- 353- 1266 or write us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171.
If you log in to your Emerald Club account on, you will be able to see your Emerald Club number. If you don't have a log in, you can get your member number from the National location or by giving us a call.
How do I find my new MetaBank Card Account number? You can find it in your MyBlock account - sign in to your new Emerald Card and go to the Direct Deposit section. Or, call 1-866-353-1266.

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