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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Early Termination With ADT The good news is: You won't be on the hook for your full monthly fees through the end of your contract period. But you will still have to pay 75 percent of those remaining monthly charges, due in full upon early termination.
Any system or device can be returned within the first 30 days of the original order date. Contact the Support Center at (877) 464-7437 to begin the return process within seven (7) days of termination to begin the return process**.
ADT's cancellation fee is 75% of the remaining contract. So, if you signed up for 36 months at $27.99 and want to cancel halfway through, ADT will require $377.87 to let you off the hook.
ADT security also offers the first six months money back guarantee for unsatisfied customers. This money-back guarantee can also allow you to make ADT cancellations without paying any penalty. However, you need to provide ADT with proof of their failure to provide you with adequate or satisfactory services.
If for whatever reason you are not satisfied with your installation or service within the first six months of your contract, the ADT Money Back Service Guarantee will allow you a full refund of any installation charges and monitoring fees if ADT is unable to resolve the issue.
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People also ask

You can return any ADC brand (or ADC manufactured) instrument, in OR out of warranty directly to ADC. Warranty service will be performed FREE of CHARGE. Products no longer covered under warranty will be repaired for a nominal fee.
To download your Certificate of Monitoring, log into MyADT.com and select the My Alarm tab. From the left hand menu, select System Management, then select Certificate of Monitoring.
At the termination of your contract, ADT has the right to remove, disable or abandon any of the equipment they own. Typically, they'll simply leave the equipment on the house, and you (or a new owner, if you sell) can re-activate service at any time.
With ADT, you lease the equipment. The price of the equipment is rolled into your monthly monitoring payment. When we spoke with an agent from ADT, they said that once the contract is up, they will not take their equipment back\u2014so you can either leave it in the home or throw it out.
Answers to common questions Its easy to get ADT security at your new home and you dont need to worry about bringing equipment with you. For your convenience, an ADT service technician can a new system to help meet your security needs at your new address.

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