PURCHASE ORDER - cvpprod.duke-energy.com 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Visit our Website at duke-energy.com or call the Builder Line Number. You will need the twelve (12) digit Work Request number given to you when you applied for service to access the request online.
A Duke Energy Advisor will come to your home to perform the free audit. The approximate appointment time is 60-90 minutes.
Mailing Address: P.O. Box 70516, Charlotte, NC 28272.
Duke Energy can be reached via the following methods: Phone: 1-800-769-3766. Email. Mailing Address: P.O. Box 70516, Charlotte, NC 28272.
If I must pay a deposit, when will I get it back? We will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. If the deposit exceeds your final bill, we will issue you a refund check.