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A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. This is also known as a chargeback.
Call our Contact Centre at: 03 7626 8899. Visit us at any Hong Leong Bank or Hong Leong Islamic Bank Branches. Share you feedback or complaint by completing and submitting our Online Feedback Form.
Mr Domenic Fuda was appointed as the Group Managing Director/Chief Executive Officer of Hong Leong Bank Berhad (\u201cHLB\u201d) on 5 February 2016.
When a bank issues a chargeback, the merchant will be notified and provided with a reason code explaining their decision. The merchant has a choice here; they can accept the dispute claim, and the resulting losses. Or, if they believe the dispute claim is invalid (a practice called friendly fraud), they can fight back.
Definition. Disputed Transaction. A disputed transaction is a debit or credit card transaction that the cardholder is claiming is illegitimate in some way. They may claim the purchase was fraudulent, they didn't receive what they paid for, or the amount was incorrect.
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Step 1 : Go to www.hongleong.com.my and click the \u201cRegister\u201d button Step 2 : Select \u201cID Type\u201d and enter your ID Number for identification. Step 3 : Enter your card/account details, and follow the instructions to create your Login Username, Password, Security Picture & Question.
A dispute occurs when a cardholder contacts their card issuing bank and demands to have their money returned. Disputes are a feature of the Visa, Mastercard and American Express card networks intended to protect cardholders from fraudulent activity.
Q: How can I register/update my contact details? A: You can login to Hong Leong Connect, call our Contact Centre at +603 7626 8899 or visit any Hong Leong Bank branch to update your contact details.
The card issuer must complete its investigation within two complete billing cycles of receiving the dispute, which generally means two months, and cannot take more than 90 days.
Account Number (if available)...How to lodge a feedback or complaint? Call our Contact Centre at: 03 7626 8899. Visit us at any Hong Leong Bank or Hong Leong Islamic Bank Branches. Share you feedback or complaint by completing and submitting our Online Feedback Form.

credit transaction