CLIENT SATISFACTION QUESTIONNAIRE - Department of - psych ryerson 2025

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The CLIENT SATISFACTION QUESTIONNAIRE (CSQ-8) is an 8-item tool designed to measure client satisfaction with treatment services. It scores between 8 to 32, with higher scores indicating greater satisfaction. The questionnaire assesses various aspects of service quality and client needs, providing a unidimensional estimate of general satisfaction. It has been validated across different ethnic groups and includes a Spanish version. The document also provides instructions for clients to share their experiences and feedback.

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What is the client satisfaction questionnaire CSQ-8?

Introduction and aims: The Client Satisfaction Questionnaire (CSQ-8) is one of a limited number of standardised satisfaction measures that have been used widely across mental health services. This study examined the CSQ-8 as a measure of general satisfaction within residential substance abuse treatment.

How to score CSQ 8?

Scoring: Scores are summed across items once. Items 2, 4, 5, and 8 are reverse scored. Total scores range from 8 to 32, with the higher number indicating greater satisfaction.

What is a customer satisfaction questionnaire?

They are used to understand your customers satisfaction levels with your organisations products, services, or experiences. This is one type of customer experience survey and can be used to gauge customers needs, understand problems with your products and/or services, or segment customers by their score.

How do you score the CSQ scale?

Scoring CSQ Scales An overall score is calculated by summing the respondents rating (item rating) score for each scale item. For the CSQ-8 version, scores therefore range from 8 to 32, with higher values indicating higher satisfaction. Scoring for other versions is similar after extrapolating for number of items.

What are the questions on a customer satisfaction questionnaire?

Best CSAT questions to evaluate customer satisfaction QuestionType Were you satisfied with the speed of our service/product delivery? Likert How would you rate the accuracy of information provided about our product/service? Likert Were you satisfied with the communication from our company throughout your experience? Likert6 more rows

csq 8 pdf

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