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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Initiate a New Message by selecting the checking account associated with your debit card and use the reason Dispute a Recognized Card Charge. In the message field, provide as many details as available about the transaction in question and why the charge is incorrect.
Contact Your Credit or Debit Card Company You have to tell your credit or debit card company about any error youre disputing within 60 days of when the first statement with the charge was sent to you.
The Electronic Fund Transfers Act says that banks cannot hold you liable for unauthorized charges made to your debit card. This means that if your debit card is lost, stolen, or counterfeited, the bank must refund you for all fraudulent charges - if you dispute them in a timely manner.
Alert your card issuer. As soon as possible contact your bank to report the fraudulent activity. The bank will likely cancel your card and issue a new one.
Our Zero Liability Policy Ensures You Wont Lose Money Due to Unauthorized Transactions. Security of our members accounts is our top priority. Thats why you can relax knowing youre backed by our Zero Liability policy.
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People also ask

Unauthorized charges refer to any purchases, withdrawals, or transfers made on your account without your permission. These charges can occur due to various reasons, such as identity theft, fraudulent transactions, or even mistakes made by merchants or financial institutions.

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