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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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eviCore healthcares prior authorization call center is available from 8:00 a.m. to 9:00 p.m. Eastern Standard Time, Monday through Friday. The phone number is (888) 693-3211.
Our portal provides 24/7 access to check the status of existing authorizations. To check the status of your authorization request, simply log in to the portal at EviCore.com/provider.
What are the steps to obtaining prior authorization? Your insurance company will review your doctors request. Once theyve decided, theyll send their decision to both you and your medical provider in writing. If your doctor feels that you cant wait that long, they can submit an urgent or expediated request.
Cigna works with eviCore healthcare (eviCore, formerly CareCore | MedSolutions) to provide high-quality, cost-effective services to Cigna customers in most markets for outpatient, nonemergency, high-technology radiology and diagnostic cardiology services.
In the event of clinical urgency, eviCore healthcare will render a decision within 72 hours of the request. What is the decision time limit for a routine prior authorization decision? eviCore healthcare will render a decision on a routine prior authorization request within 14 calendar days of the original request.
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Simply visit the EviCores Providers Hub page and select the health plan and solution option for your case in the training section. The instructions on how to submit a case and a link to the correct portal to use will be provided.

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