Mystery shopper report card - dvm360com 2026

1. Click ‘Get Form’ to open the Mystery shopper report card in the editor.
2. Begin by entering the practice name, location, and date at the top of the form. This information is essential for identifying the specific visit.
3. Fill in your name as the shopper and detail the services sought along with the veterinarian seen during your visit.
4. Document each service rendered along with their respective fees in the designated fields.
5. In the 'Appearances' section, provide your impressions of the exterior and interior of the practice. Use checkboxes for staff uniforms and name badges.
6. Evaluate client service by answering questions about your appointment experience, including staff attitudes and wait times.
7. In 'Client education', indicate whether educational materials were used during your visit and if you received an exam room report card.
8. Conclude by summarizing overall impressions, rating the practice on a scale from one to ten, and suggesting improvements in the final comments section.

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