National grid hardship forms 2025

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All eligible customers will receive a letter and a customer guarantee payment based on the eligibility criteria set out by the Standards of Performance. For a category 1 storm the payment is 85 for power cuts lasting more than 24 hours (from time of notification) and 40 for each complete 6 hour period thereafter.
Low Income Home Energy Assistance Program (LIHEAP) This federally funded program helps income-eligible households pay their energy bills. Eligibility is based on your household size and annual household income. Household income cannot exceed 60% of the estimated State Median Income.
Eligible customers will now receive a credit based on 32 percent of the total charges reflected on their bill. To apply, please complete this Eligibility Criteria for the Discount (R-2) Rate document, including a program ID card or agency acceptance letter, and return to National Grid or call us at 1-800-322-3223.
Were committed to providing reliable and affordable energy for every New Yorker. If you receive a Home Energy Assistance Program (HEAP) grant or participate in a qualifying governmental assistance program, you may qualify for a monthly bill credit through our Energy Affordability Program (EAP).
Requests for such reimbursements must be filed within 14 days of the 72-hour outage mark, regardless of current outage status. *To receive the maximum reimbursement, proof of loss is required. Verifiable proof of loss means documentation of the market value of the item to substantiate the claim.
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Sign up for budget billing by visiting .nationalgridus.com/MA-Home/Bill-Help/Budget-Billing or calling 1-800-322-3223. Thank you! Call 1-866-527-7283 to sign up for a home energy assessment. Visit .nationalgridus.com/MA-Home/Energy-Saving-Programs to find energy efficiency products for your home.
Income Eligible Program Through this program, eligible homeowners and renters receive no-cost insulation and air sealing upgrades, as well as new home appliances (like clothes washers, refrigerators, freezers, heating systems, dehumidifiers, and window AC units), and more.

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