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Restocking fees do not apply in HI. Longer device return period may apply in certain states. Accessory Warranty Disclosure All accessory products are provided as is and with all faults and without warranties of any kind express or implied including without limitation any warranties of title merchantability non-infringement or fitness for a particular purpose each of which warranties hereby expressly is disclaimed. You assume all responsibility and risk for use of the accessory product s. In no ...

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Does T-Mobile take returns?

T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (\u201cDevice\u201d) for a refund within 14 days of the purchase or lease date of the original Device.

How much is a restocking fee at T-Mobile?

You may also be required to pay a restocking fee based on the Full Retail Price (\u201cFRP\u201d) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.

Where do I return my T-Mobile phone?

Return your device Return your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

How long do you have to back out of a phone contract?

If you're new to a carrier and just bought a new phone you're unsure of, you'll usually have at least 14 days (or up to a month) to return it without penalty. The same applies to purchases from big-box stores like Best Buy. So if you're having second thoughts about that phone; don't wait to act.

How long does it take to get a refund from T-Mobile?

If you want a refund to a credit card or debit card, the refund will only be placed back on the original card you used to make the payment and it will typically be deposited within 3 business days after it is approved.

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How much is the non return fee for T-Mobile?

You will be charged a non-refundable fee of up to $500 if: You do not mail the device within 7 days. You mail us a different device.

Do I have to give 30 days notice to cancel my phone contract?

If you're cancelling your mobile phone contract through the standard cancellation process, you'll normally need to give 30 days notice when you do this. Over the 30 day period, you'll need to pay your normal monthly fee (also known as the Notice Period Charge).

Why does it take so long to get a refund on a debit card?

There are two primary reasons: The easy one: Merchants don't have as much motivation to process a refund as they do to process a purchase that will put money in their pockets. The second reason: It's a bit of an illusion.

Does T-Mobile take returns?

How does T-Mobile reimbursement work?

For a limited time, customers who switch to T-Mobile from an eligible carrier can bring their eligible phone and we will reimburse up to $1000 per line on remaining device payment balance (up to 5 voice lines) via virtual prepaid card (card usually takes 15 days).

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How much is the non return fee for T-Mobile?

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