How to file a travel insurance claim with Europ Assistance 2025

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Copies of all bills, invoices, receipts, and applicable credit card/bank statements pertaining to claimed medical expenses. INJURY Claims - Accident / Incident / Police / ER Report(s) which detail accident.
You can easily do so online via Europ Assistances website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.
When filing a travel insurance claim, your insurer will require you to provide documentation to substantiate your claim. Very often, the insurer will require copies of airline tickets, police reports, medical bills and reports, carrier irregularities report and original purchase receipts etc.
Documentation to support the reason for the cancellation of your trip. Copies of any Accident/Police/Incident Report(s) if claim due to an accident. Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself. Youll need to include copies of all paperwork that will help your claim, including receipts or medical certificates.

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Whether you file your car insurance claim over the phone, online, through a mobile app, or with an agent, your insurer will likely request the following details: Location, date, and time of accident. Name, address, phone number, and insurance policy number for all involved in the accident. Weather conditions.

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