How to Use the Customer Portal - City of Lubbock Utilities 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your 14-digit account number from your City of Lubbock Utilities bill in the designated field.
  3. Fill in your account name and service address, ensuring all details are accurate for processing.
  4. Provide your daytime phone number, including the area code, to facilitate communication.
  5. In the medical certification section, enter the patient’s name and date of birth (DOB) who requires life support equipment.
  6. Specify the type of equipment utilized and indicate how many hours per day it is used.
  7. Complete the physician's information by filling out their name, phone number, and license number.
  8. Finally, sign and date the form where indicated. Ensure all information is correct before submission.

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