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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Money order refunds can take up to 30 days to be completed. To request a refund, follow the steps below: Open the Money Order Refund Request form. Enter the details and attach your receipt.
How long will it take to receive my refund for a canceled transfer? If you cancel the money transfer online or via phone, MoneyGram will transmit the credit to the card issuer within 10 business days but it could take the funds longer to appear on your credit/debit card or bank account.
To cancel a money order, contact the issuer, provide details, attach a copy of the receipt, submit the cancellation form and pay a fee.
Were Here to Help! Well let you know if your money order is eligible for a replacement when you check the status. If your money order is eligible on the status form, our online form will make it easy to request a replacement. We will process your request within 7-10 business days.
You can request a money order refund only if your money order hasnt been cashed. To check the status of your money order, please call 1-800-999-9660 before requesting a refund. Money order refunds can take up to 30 days to be completed.
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People also ask

MoneyGram money orders do not expire. Money orders that remain uncashed after a year may be subject to a monthly service charge that will reduce the value of the money order. The amount of the monthly service charge can vary and can be found in the service charge section on the back of your money order.
For cancellations made more than 1 hour and up to 180 days after payment, you will be issued a refund for the send amount only, excluding fees. Please note that transfers cant be canceled if the receiver has already collected the funds or had funds deposited into their account.

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