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Filing an International Claim for Lost Mail or Packages Call 1-800-222-1811. Customers will need a 10-digit GXG tracking number which starts with either 82 or 83 and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. Online inquiries can only be initiated by the U.S. sender.
If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim. You may also initiate an international inquiry online at .usps.comshipfile-international-claims.
An international inquiry is filed by a customer to see if an item sent using an international service has been received in good condition. If you are just starting out, you most likely have only filed an inquiry.
A legal cause of action brought by an international organization or actor against an international body (such as a State). Competence to bring an international claim requires the capacity to resort to the customary methods recognized by international law for the establishment, presentation, and settlement of claims.
Online inquiries can only be initiated by the U.S. sender. Inquiries are not accepted for ordinary letters sent without Registered Mail service.

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To initiate inquiries for undelivered or damaged articles, call the International Research Group at 800-222-1811. If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim.
The International Research Group corresponds with the appropriate foreign post and advises the customer of the results by updating the customers online inquiry.
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