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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
To request an authorization: Call eviCore at 1-888-693-3211.
The prior authorization process uses evidence-based clinical guidelines to ensure that every health plan member receives the most appropriate care while avoiding unnecessary exposure to potentially harmful substances, as well as additional costs.
eviCore works with health plans to help their members like you avoid unnecessary care that is costly and potentially unsafe. We do that by applying the latest evidence-based medical guidelines through a process sometimes referred to as prior authorization.
Information regarding appeal options, and with whom an appeal should be filed, can be found in the determination letter. You can also contact eviCore healthcare via the telephone number provided on the determination letter, to understand what appeal options are available at the time of your inquiry.
If the level of review is an appeal you will receive a determination within the standard 30 days, or earlier based on state or federal requirements, as defined in the appeal rights of the initial decision notice. If you do not hear from eviCore within the standard 30 days, please call 800-792-8744, option 4.

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eviCore healthcare partners with Cigna to provide industry-leading benefit management solutions for key medical segments, including advanced radiology imaging, diagnostic cardiology, radiation therapy, and musculoskeletal services.
Were here to help! Thank you for submitting. You will be contacted by an eviCore representative within 5 business days. If you do not hear back from us within 5 business days, please call 800-792-8744, option4.
You can also email portal.support@evicore.com or call 800-646-0418, option 2.

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