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To file a complaint regarding your Direct Express Card, please send an email to direct.express@fiscal.treasury.gov. This email address should be used for card holder assistance, complaints, escalated help, and criticisms.
How do I report unauthorized transactions on Direct Express?
Detect unauthorized charges or withdrawals quickly by calling the Customer Call Center or visiting our website .USDirectExpress.com. Immediately report such unauthorized use to the Comerica Customer Call Center using the number on the back of your card.
Can money be refunded to a Direct Express card?
Per the Direct Express refund policy, if the merchant in question confirmed the cancellation of the transaction, the money should be returned to your account within a matter of days. Prepaid cards generally work like debit cards in this regard.
What happens if someone steals money off my Direct Express card?
If someone takes money off your Direct Express card without your permission, you should contact customer service immediately. If you do not inform them within 120 days after the money has been taken from your card, you might not be able to get your money back.
How do I cancel a transaction on my Direct Express card?
You have the right to stop a preauthorized payment from your Card Account if you call us at the Customer Service number below, or write to us at Direct Express, Payment Processing Services, PO Box 245998, San Antonio, TX 78224-5998.
For all questions related to the Direct Express card, cardholders should call: Customer Service 1-888-741-1115. Hearing impaired 1-866-569-0447. International 1-765-778-6290.
How do I dispute a transaction on my Direct Express card?
FAQ Fill out the Direct Express Dispute Form by providing your name, address, and account information. Describe the issue you are disputing. Provide the details of the dispute, including any evidence you may have, such as a receipt or a copy of the transaction. Sign and date the form.
Has Direct Express ever been sued?
What are the EFTA rules? Direct Express has actually been sued several times for allegedly violating the Electronic Funds Transfer Act, including in a class action. EFTA gives the consumer between $100 and $1,000 as a penalty for any violations, and sometimes even more.
usdxclaims usdirectexpress com
Report Scam Attempts | U.S. Department of the Treasury
If they claim to be from the Treasury (non-IRS), report it by visiting Report Fraud, Waste, and Abuse. For any report of a fraudulent call, include: The exact
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