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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Step 1: Login to your account at AutoZone.com/signin. Step 2: Click on My Account at the top of the page. Step 3: Select Rewards Account in the dropdown.
How can I redeem my AutoZone Rewards online? If you are logged in to your account at checkout, you have the option to redeem your AutoZone Rewards online under the Payment & Rewards section. You can also simply type in your membership ID.
For help locating a receipt, call AutoZone customer service at 800-288-6966. A customer service representative can help you locate your receipt in their extensive system not available to the in-store associates. They may be able to find the product using your credit card information if you paid with a card.
If you have questions, please reach out to AutoZone Rewards Customer Service at 1-800-741-9179.

People also ask

Within the traditional earn & burn loyalty program, members receive a credit every time they spend $20 or more. When they earn five credits within 12 months, they receive an AutoZone Reward worth $20, which they can spend online, on the app, or in stores.
Yes, AutoZone will allow you to return items without a receipt, but you have to follow their directions. They ask that you contact Autozone Customer support at 800-288-6966 to get the transaction information for your order.
Members can redeem AutoZone Rewards in-store by looking up their membership ID, providing their phone number or scanning their digital card.
Every gift card should have their terms and conditions printed on the back of the card. This usually includes a telephone number, which you can call to find out your balance. Visit the store and ask. If the brand has a store nearby, you can always visit and ask the cashier to check your balance for you.
You will need the original packaging for the product, the receipt, and in most cases, a government-issued photo ID. For AutoZone returns without a receipt, you need to call their customer support at 800-288-6966. They will give you the information about your purchase and instruct you on how to return the merchandise.

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