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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Does USAA have a declaration page?

Your declarations page is part of your homeowners policy packet. Heres how you find it: Go to My Documents. Click Insurance folder.

How do I upload a document to USAA?

Simply log on to usaa.com, then: In the search field, type Scan or Upload. Click on the Scan or Upload Documents to USAA link and follow the instructions.

How do I send documents to USAA?

Make sure to include your USAA number on all correspondence. Simply log on to usaa.com, then: In the search field, type Scan or Upload. Click on the Scan or Upload Documents to USAA link and follow the instructions.

How do I update my personal information on USAA?

By Phone: Call customer service at 1 (800) 531-8722 and provide your full name, your USAA number and the last four digits of your Social Security number to verify your account. Follow the prompts to speak to a customer service representative, and let them know youd like to change the address linked to your account.

Can I get a USAA account if my grandfather served?

Grandchildren are eligible for USAA membership, but only if their parents (the son/daughter of the grandparent who served in the military/met the eligibility requirements from above) established a membership with USAA.

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