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The Public Utility Commission (PUC) is the state agency that regulates electric, telephone and water utilities for the state of Texas. Its mission is to protect customers, foster competition and promote high quality infrastructure. In other words, the PUC writes and enforces the rules by which utilities abide.
A person who participates or has family members who participate in certain other benefit programs, such as SNAP, SSI, TANF, may be automatically eligible. *For households with more than eight people, add $7,080 per additional person.
The Comprehensive Energy Assistance Program (CEAP) is a utility assistance program designed to assist low income households in meeting their immediate energy needs and to encourage consumers to control energy costs for years to come through energy education.
The states 72 Municipally Owned Utilities (MOUs) provide power to over 5.1 million Texans, representing approximately 15 percent of the states population.
Texas regulators vote to ban residential utility shut-offs during pandemic while buoying companies. The Texas Public Utility Commission approved an order Thursday that would ban disconnections of water and power service for Texans financially impacted by COVID-19 and put them on deferred payment plans.

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Your service agreement with a Retail Electric Provider (REP) is a legal contract, and if you fail to pay your bill on time or violate other parts of your agreement, the provider may have your electric service disconnected.
Texas Utility Help is here for you. Texas Utility Help can give financial assistance to qualified Texas homeowners and renters with low income. Eligible expenses include electricity, gas, propane, water, and wastewater.
While the rates will be set by a board which oversees the program, in some cases customers may be provided with up to an 80% discount on their monthly bills. Some companies will also provide a discount on a deposit or connection fee that would normally be charged to the customer as well.
Texas Utility Help is administered by the Texas Department of Housing and Community Affairs (TDHCA) with funding from the federal Low Income Home Energy Assistance Program (LIHEAP) and federal Low Income Household Water Assistance Program (LIHWAP).
Texas has multiple agencies throughout the state that qualify residents and distribute funds. You can dial (877) 399-8939 or 211 or visit 211Texas to docHub a community agency in your area.

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