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Customer service rubric

Customer service rubric 2026

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The document is a rubric for assessing customer service demonstrations, focusing on key criteria such as attitude, verbal skills, and non-verbal skills. It outlines specific tasks students must perform to demonstrate quality customer service, including greeting guests, taking orders, and engaging in polite conversation. The rubric provides a grading scale from exceptional to attempted for each criterion, emphasizing the importance of positive attitude, clear communication, and appropriate body language in restaurant operations.

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Click ‘Get Form’ to open the customer service rubric in the editor.
Begin by entering your name, period, and date at the top of the form. This personalizes your submission and ensures proper identification.
Review the criteria sections: Attitude, Verbal Skills, and Non-Verbal Skills. Each section has specific performance indicators that you will evaluate.
For each criterion, select the appropriate box that reflects the performance level observed during the demonstration. Use the descriptions provided to guide your selection.
Calculate the assignment score by summing up points from each section based on your evaluations. Enter this score in the designated area.
If applicable, add any bonus points in the Beyonder/Bonus section before finalizing your total score.

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