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in this video were gonna cover understanding resolution categories in ITSM the resolution tab is used to fill the information about the incident and resolution it has resolution categorization and resolution product categorization all the data in this menu comes from the operational category and the product category based on company this is based on the incident classification value which is set on the classification tab of the incident as you see here first in this example incident were going to use a template and currently this template has resolution categories set to it so thats one way you can hard set categories for resolution categories so as you see here within this incident template you can view that can be set within that setting and if you have a CI associated to this incident you could perform a quick action and you could click on get CI resolution product category and that will push the product category set for the CI to the resolution category so as you see here that