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In this video tutorial, the speaker discusses how service blueprints visually explain how a service works, similar to architecture blueprints in building a house. Service blueprints help define the structure of a product or service by visualizing the relationships across services in a business, including important people, touch points of the customer journey, and evidence or artifacts. It is essential to create a service blueprint, especially in complex businesses with many systems, people, and components operating together. Service blueprints complement customer journey maps, aiming to build a full picture of the service. They can be utilized in various scenarios to enhance understanding and efficiency.