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Thanks for joining this quick how-to screencast brought to you by Salesforce Support. To see more content like this, hit subscribe so you get notified when we drop more content. Have you ever wondered how to make your hot cases stand out from the rest? Were here to show you how you can make this happen with a simple image formula. First, well explain the formula in plain language. When your case priority is high, well display a red flag. If your case priority is medium, well display a yellow flag. And a green one if your case priority is low. Now well walk through how to construct this formula in the formula editor. In setup well find the case object and under fields and relationships well create a formula field. With the return type text and well name it priority flag. Were going to use an image and a case function to build this formula. On the advanced formula tab find and select image under functions. Then click on insert selected function. Replace the image URL parameter