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hello Carl this is BSS bank meri speaking how may I help you good afternoon Mary Id like to block my credit card Carl you have several cards with us could you please give me the last four digits of the card youd like to have blocked its my visa classic card I cant remember the number its my primary card I used it to withdraw some money just yesterday could you tell me why youd like your cards new blogs I lost it can you tell me where exactly you lost your card I probably left it in the ATM after I took some money out but Im not completely sure can you tell me where the ATM is located on Bahnhofstrasse er okay thats all been done for you Carl your card has been blocked youll get a new card by mail shortly how long will it take three working days so long all my money was on that card you can still make payments by cheque using your checkbook or withdraw cash at your nearest bank branch thank you Mary youve been a great help is there anything else I can help you with hello Carl