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In this video tutorial, Kevin from Tax Dome explains how to unlock documents in your portal. If you receive a document linked to an unpaid invoice, you must pay the invoice before viewing and downloading the document. To unlock the document, try opening it from the "Waiting for Action" window or by clicking on the document's name in the recent or folder tabs. You can identify the document by the lock icon and a "Pending Payment" label. Once you click on the document, a menu will appear showing the invoice details. Click on "Pay," enter your payment information, and click on "Pay" again. After paying the invoice, you can view and download the document. This concludes the guide on unlocking documents. Thank you for watching.