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hi everyone and welcome again to another sister tutorial today we want to speak about something very important during our work on a service record we gather a lot of information and its very important to document this information and this service record so how can we make sure that our administrators are actually documenting the information that they need to in order to fulfill this purpose we have something thats called required fields you can actually force someone to fill in data to a specific field before they close the service record so lets see how this is done okay so lets assume Im the manager of the IT department and Im looking at the list here and I can clearly see that this service request is in status open meaning its already dispatched and somebody started working on it but its missing a title I dont want that so how can I avoid that Ill click this service record in order to do that Im going to click design form this little triangle icon right here and all I ne