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the unite desktop application is a versatile and multi-platform tool that integrates your business communications and increases agent efficiency when using their devices you can easily download the desktop application from the unite apps landing page open any browser and go to intermedia.net forward slash unite apps click the download button for your platform pc or mac and wait for the download to finish click on the install file from your download folder or from your browsers download list the installation is pretty straightforward read and accept the usage agreement select your installation options and directory and click finish a desktop icon will be created and the application will open to the login screen automatically enter your username and password and click the login button when you first log in you are able to select the application mode selecting between the call controller or softphone the saw phone enables live call functionality directly on your desktop with any pc or m