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ummary: Sonia Prabhu, head of customer support at Capture Theorem, discusses the new offering Service Center CRM, which helps electronic and appliances companies manage customer complaints, enquiries, warranties, and service visits for field service agents. Warranty and maintenance visits can be scheduled once a purchase is made, with a specific frequency generating an AMC ticket assigned to a field service agency. Field service agents can view and complete assigned tickets using a mobile application, creating job cards and capturing visit charges.