What is OpenScape contact center?
OpenScape Contact Center is a multi-channel system for routing, tracking and processing customer interactions over the telephone, email and web chat, providing intelligent routing based on skills, ensuring that all customer contacts are routed to the person to deal with the interaction as quickly as possible.
What is OpenScape used for?
The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution.
What is OpenScape voice?
OpenScape Voice is a carrier-grade enterprise voice solution meaning 99.999% reliability that trans- lates to less than 5 1/2 minutes of downtime per year! The server nodes are designed so that if one fails, the other server node can support 100% of the call load.
What is OpenScape used for?
The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution.
What is OpenScape contact center?
OpenScape Contact Center is a multi-channel system for routing, tracking and processing customer interactions over the telephone, email and web chat, providing intelligent routing based on skills, ensuring that all customer contacts are routed to the person to deal with the interaction as quickly as possible.
What is unify OpenScape 4000?
As a convergent communication solution, OpenScape 4000 V8 provides business process and workflow integration, high availability, security paired with powerful performance and cost- effective unified communications choices for any business. OpenScape 4000 V8. Converged communication.
What is OpenScape branch?
Analog. Adapter. Leveraging the benefits of an open architecture in a Voice-over-IP enterprise communication environment, the OpenScape Branch is a SIP-based server that dramatically increases business continuity while lowering operational costs. Atos Unify OpenScape Branch V10 Start with the right platform.
What is unify app?
Unify Office App for PC, Mac, Android, iOS Message, Video, Phone in one place. Work from anywhere with the Unify Office app. Its got everything you need to stay connected: team messaging, video meetings, and phone - all in one app. Message: Create teams for projects, specific topics, or departments.
What is unify SSP?
SSP. Software Support is a support service offering remote support, expert technical assistance, software updates and upgrades. SWA. SoftWare Assurance. It is a modular service package offering a regular version upgrade for Atos Unify released software versions.
What is OpenScape contact center?
OpenScape Contact Center is a multi-channel system for routing, tracking and processing customer interactions over the telephone, email and web chat, providing intelligent routing based on skills, ensuring that all customer contacts are routed to the person to deal with the interaction as quickly as possible.