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[Music] hi Im Tom Galicia very happy to have two incredible guests here today Im also blessed with lead commercial responsibilities for everything that Deloitte does with alphabet Google as such one of my favorite topics is call center and its a favorite topic because I happen to use them a lot as we all do so excitingly Googles got amazing technologies as do many other players and weve got two leading experts there to spend a little bit of time with me in the box if you will but maybe you shouldnt reduce yourself to start with you end yeah thanks Tom Andy Hawes I lead our contact center practice globally Ive been working in this space for 25 years and Greg Spellman Im leading our machine learning go to market with alphabet and one of the teams that were partnering with is the advanced solutions lab that has a product that well discuss today around the contact center and how to change that experience with your customers so 25 years Andy I mean thats thats beyond passion ri