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ummary: Sonia Prabhu, head of customer support at Capture Theorem, introduces Capture's latest offering, the Service Center CRM. This new tool helps electronic and appliance companies manage and track customer complaints, inquiries, warranties, and service visits. Users can schedule maintenance visits and assign warranty start and end dates using the Miscellaneous tab on the order details page. Field service agents can view and complete assigned tickets using a mobile application, create job cards, and capture visit charges.
