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[Music] [Applause] hi my name is Sonia Prabhu head of customer support at capture theorem in todays video I would like to talk about captures latest offering the service center CRM is a new offering which can help the electronic and appliances company to manage track assign their customer complaints enquiries warranties and service visits to field service agents adding warranty and scheduling maintaining starts once the purchases lead the warranty and maintenance visits can be scheduled or set up against each product in an order [Music] go to miscellaneous tab on order details page click on warranty and maintenance option enter warranty start date end date and frequency of visits based on this frequency an AMC ticket is generated and manually or automatically assigned to field service agency field service agent can use mobile application to view the assign ticket once the service is done field service agent can create job card on mobile application and capture the visit charges the s