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Welcome to Enter Tec Global Training! I'm Jackie Stellar, the Warranty Administrator for Enter Tec Global. Our goal is to ensure the reliability of our products, but sometimes components fail. This video will guide you through quickly and easily making warranty claims for speedy repairs. You can submit warranties via paper, fax, email, or electronically online. The quickest method is online through our secure site at Intertekgeo.com. All claims must be submitted within 30 days of failure. Required information is the same for paper and online claims. To file online, log in with credentials, click on Customer Service, then Warranty, then Warranty Claim, and Start New Claim. Call us at 618 for claim status updates.