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in a conditional formula you can define different actions for different conditions due to the formulas syntax conditional formulas are sometimes referred to as if-then-else formulas in this tutorial you will create a conditional formula field to display on a crystal report note that this tutorial was recorded using si P Crystal Reports 2011 version fourteen point zero point zero point seven six zero to navigate use the viewer controls or follow the on-screen instructions if available this report lists sales results for customers grouped by country create a formula to determine a sales level of low mid or high for each customer first open the field Explorer to access formula fields click field Explorer create a new formula field click formula fields click new provide a meaningful name for the formula type sales level and then click OK build a formula that returns different text strings depending on the customer sales results first define customer sales over $100,000 as the condition fo