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my name is Jacob Winkle Im a senior consultant with solutions for networks and today Im here to talk about a Cisco field notice FN 704 seven six this field notice is for 250 508 and 5516 security appliances they might fail after eighteen months or longer due to a damaged component a hardware upgrade is required what well cover today is how how to easily find out the chassis serial number of RSA use the Cisco provided tool to identify if our 5508 or 55:16 Xs are affected by this field notice and if they are affected I dont go ahead and receive that free replacement from Cisco so I brought up the field notice article this was published on April 27th and the background is basically the due to a manufacturing process issue some AAS a 5508 some 5516 might have a damaged resistor component these affected units were manufactured between May 18th in August 25th 2017 there is no permanent workaround or solution besides replacing the unit so customers should request replacements for these