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In this video I share how I redesign a shipment email from The Impossible Project. When a customer buys a product from a brand they usually get several emails. The first one is usually sent automatically to let the customer know their order went through. But if its a physical product, like instant film from Impossible, then you might also receive an email when your order is shipped. (gentle upbeat music) I decided to redesign this email because I felt there were a few things that could be improved for a better experience for the customer. For one, there wasnt much branding on the email so at first glance its hard to know where this email is coming from. I also wanted to improve the hierarchy with a huge title of SHIPPED! so you know your item is on its way, along with a large product photo. Heres the before and after. Youll notice how a few key changes can improve the design and user experience for the customer.