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In the refund request automation demo, a scenario is presented where a customer unsatisfied with a product requests a refund. The existing refund process involves multiple manual steps, leading to slow processing, inconsistent communication, and increased error costs, especially during high refund volumes. The objective is to enhance straight-through processing through automation to save time, money, and reduce customer frustration. The demo includes a dashboard featuring a text summary, discovery map, and flow diagram. The demonstration begins with the customer accessing the returns and refunds portal, selecting a recent order to submit a return, which is approved with a promised fund return date. It also showcases business rules governing the refund requests.