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The webinar reviewed the 20/20 updates to health plan accreditation, presented by Reina A. Kendall, Assistant Vice President at NCQA. Changes to standards and survey processes will be effective in July 2020. NCQA has been a leader in setting standards for health plans for almost three decades, guiding the delivery of evidence-based services and ensuring quality improvement. The Health Plan accreditation program is the first performance-based evaluation program in the nation. Detailed requirements can be found in the full set of standards available for purchase through the NCQA store.