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[Music] thank you hello and welcome to zenada consultings monthly webinar Series this is our annual CRM review we do this every year because lots of changes happen to Zoho CRM throughout the year so we kind of like to cover those and basically give you a general overview of Zoho CRM and were recording this on February 21st 2023 from Sonata Consulting Im Brett Martin and Im Tyler cold and lets get right on into the show is it a show is it a webinar what is it Tyler I dont know tutorial its a walk through its whatever you want it to be but I definitely CRM its great I cant believe its been another year I mean my eyes like I dont know lots happen but it goes it does go by quickly Christmas will be here just any day now so anyway so uh this is were going to give you a basic rundown today were going to cover a whole bunch of stuff regarding the CRM well kind of talk about this agenda in a minute um if you watch this and you say gosh Id really like to learn more there are a