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the email communication content pack allows you to interact with people outside of the security team using email from within the cortex xor platform the features of this pack enable security teams to automate the communication process with end users and captures the exchange directly within an xor incident once youve installed the pack begin by configuring the classifier and mapper on your chosen email integration instance supported email integrations include ews gmail and ms graph mail make sure to select the classifier and mapper specific for your chosen integration next configure a pre-processing rule that will run the included script to process incoming emails to either create a new incident or attach its contents to an existing incident it is related to begin by setting a filter for incident type email communication set the action to run a script and choose the script pre-process email included in the pack the next step is to customize the settings of the send email reply script