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The video tutorial demonstrates how USDA customers can receive and sign documents using One Span Sign. After discussing document assignment with a USDA service center employee, customers can easily sign documents on farmers.gov/myDocs. By clicking on an email from One Span Sign, customers can access documents and protect their information with a passcode sent to their cell phone. The process is simple and user-friendly, making it easy for customers to sign documents quickly and securely.